ServiceNow Federal Forum: Modernizing Government IT Now. February 7, 2018. Mandarin Oriental, Washington DC

Customer Service: Connecting People, Processes, and Technology


From healthcare to national parks to taxes and more, constituents demand instant access, flexible services, and a seamless user experience. Accelerated by recent White House and Congressional initiatives, improving the citizen experience remains a critical component to IT modernization. Agencies are working hard to transform their aging systems to improve efficiency, effectiveness, and accountability by better leveraging new technologies and improving underlying business processes.

Attend this session to learn how agency customer service teams can deliver faster, more personalized service – connecting people, processes, and technology to address requests quickly, effectively, and proactively. We’ll take a practical and tactical look at common constituent requests, including a Freedom of Information Act request – and provide a simplified, navigable approach to traditionally complex processes.

Session Speakers

Dan Reinhardt [Moderator]
Principal Advisory Solution Architect
Senior Manager
Accenture Federal Services
CIO Advisory Services
Accenture Federal Services
Product Line Specialist