Tony Funkhouser is a Sr Solution Consultant and leads the Federal Advisory Practice at ServiceNow Federal. He specializes in multiple aspects of IT Asset Management (ITAM), IT Service Management (ITSM) frameworks and is an ITIL v3 Expert, CoBit and Six Sigma certified. He has over 28 years of industry experience in both the DoD, Federal sector and commercial markets. Prior to joining ServiceNow 3 years ago Tony worked for PriceWaterHouse Coopers as a manager in their CIO Advsiory practice. Tony has managed teams responsible for the development of many ITAM and ITSM strategies, architected vision, implementation roadmap and service-oriented transformation plans .